Troubleshooting

Fix Play Store opening, loading, and downloading issues.

I can’t download Beppo

Clear the cache and data of the Play Store. This gives the app a fresh start and can help fix issues.

  1. Open your device’s Settings app.
  2. Tap Apps & Notifications > See all apps.
  3. Look for Google Play Store.
  4. Tap Storage > Clear Cache.
  5. Next, tap Clear data.

Re-open the Play Store and try downloading Beppo again.

 

I can’t update my Beppo app

Clear the cache and data of the Play Store. This gives the app a fresh start and can help fix issues.

  1. Open your device’s Settings app.
  2. Tap Apps & notifications > See all apps.
  3. Scroll down and tap Beppo.
  4. Tap Storage > Clear Cache.
  5. Next, tap Clear data.

Re-open the Google Play Store & try downloading Beppo again.

Restart your device
If you still can’t download after you clear the cache & data of the Play Store, restart your device.

  1. Press and hold the Power button until the menu pops up.
  2. Choose between the Power off or Restart from the option.
  3. If required, press and hold the Power button until your device turns on again.

If you’re still having trouble

 

Check your storage space

If your device is low on space it can stop apps from downloading & installing. Your device may be low on space if you’ve seen a message warning about storage space, or if there are less than 1 GB available space on your device.

 

Check your internet connection

For Data connection

  1. Check that mobile data is turned on and that you have a strong data connection
  2. Turn airplane mode on and off 
  3. Check If You’ve Reached Your Mobile Data Limit 

For Wifi connection

  1. Make sure you are connected to a Wi-Fi network.
  2. Do a WiFi Speed Test by opening any browser on your computer, phone, or tablet. Then visit https://www.speedtest.net/ and click Go. Download speeds of at least 25 Mbps are considered good download speeds.

Check your SD card

SD cards can cause problems if they’re not set up properly. If your device has an SD card, try to eject & remove your SD card, then re-insert it.

 

Clear cache & data from Download Manager

  1. On your Android phone or tablet, open your Settings app.
  2. Tap Apps & notifications > App info or See all apps.
  3. Tap More   > Show system.
  4. Tap Download Manager.
  5. Tap Storage or Storage & cache > Clear cache.
  6. Tap Clear storage >Clear all data > OK.
  7. Open the Google Play Store, then try your download again.

 

Clear cache & data from Google Play Services

  1. On your Android phone or tablet, open your Settings app.
  2. Tap Apps & notifications > App info or See all apps.
  3. Tap Google Play Services.
  4. Tap Storage or Storage & cache > Clear cache.
  5. Tap Clear storage >Clear all data > OK.
  6. Open the Google Play Store, then try your download again.

 

Uninstall & reinstall Play Store updates

  1. Make sure you’re connected to a reliable Wi-Fi connection.
  2. On your Android phone or tablet, open your Settings app.
  3. Tap Apps & notifications.
  4. Tap Google Play Store. If you don’t see it, tap See all apps or App info.
  5. At the top of the screen, tap More > Uninstall updates.
  6. If you’re asked if you want to change the Play Store app back to the factory version, tap OK.
  7. Open the Google Play Store, then try your download again.

 

Check for Android system updates

An updated Android system can help apps like Google Play work properly. Depending on your device how you check for updates might be different. You may be able to:

  1. On your Android phone or tablet, open your Settings app.
  2. Tap System > Advanced > System update.
  3. Check to see if an update is available.

Note: If your device is running Android 2.2 or below, Google Play may not work properly. Contact your device manufacturer for help.

 

Remove & re-add your Google account to your device

This will remove your Google Account from your device and then re-add it.

Tip: When you remove your account, some information will be removed from your device. Information that is linked to your Google Account that is backed up in the cloud will still be available. Much of the information will return to your device when you add your account back. Make sure any important information is backed up before completing these steps.

First, remove your account:

  1. On your Android phone or tablet, open your Settings app.
  2. Tap Accounts.
  3. Tap the account you want to remove > Remove account.
  4. If needed, enter your device’s pattern, PIN, or password to finish removing the account.

Next, re-add the account:

  1. On your Android phone or tablet, open your Settings app.
  2. Tap Accounts > Add account > Google.
  3. Follow the on-screen instructions to add your account.
  4. Open the Google Play Store app.
  5. At the top right, tap the profile picture.
  6. Look for the name and email address of the account you’re using at the top of the screen.
  7. Tap the Down arrow > the account you want to use.
  8. Try your download again.

 

Beppo and your internet connection

This article is for freelancers who use Beppo.
Tips to improve performance

  • If you’re using Beppo from a slower connection, we recommend that you don’t regularly clear your browser’s cache. Despite its benefits, clearing the cache too often can become a pointless activity as it defeats the purpose of improving load times.
  • When possible, use Beppo when fewer people are using your internet connection. The more the number of devices is connected to the internet, the more bandwidth is being shared, thus affecting the speed. You can also download large files or content overnight, or outside of the hours where you plan to use Beppo, (when there is less traffic).
  • When using Beppo, stay away from data-intensive programs such as streaming video or music websites, or other websites with dynamic content. To identify which applications are data hogs, you can always check your network usage using Activity Monitor in your mobile device’s settings.

 

Make sure your connection is suitable

We recommend signing up for a free Beppo account to see if you’re happy with how Beppo performs on your current internet connection.

Feel free to populate your account with sample data to check how it functions.

What’s next?

If these suggestions haven’t helped, contact Beppo Support. Let us know if you have tried the above suggestions. We are available from 8:00 AM to 9:00 PM.